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Guy Kawasaki . . . Genius in Action Part 3,

By Sam Horn, The IntrigueExpert

This is the final post detailing the excellence in action that Guy Kawasaki demonstrated during his keynote for Ruth Stergiou’s Invent Your Future Conference in NoCA.

Guy Kawasaki Genius in Action Part 3, By Sam Horn, The Intrigue Expert

Guy Kawasaki Genius in Action

Actually, there were many more things Guy did extraordinarily well . . . however these blog posts are already long enough.

Want to know what I suggest? Go see Guy in person if you have a chance.

I am a firm believer that our personal and professional impact is directly proportionate to our ability to communicate compellingly and convincingly.

If you’d like to turn no’s into yes’s – if you’d like to win buy-in from the people who have the power to scale your career, buy your products or services or support your message and mission – do yourself a favor and study great communicators like Guy (on the stage) and Seth Godin (on the page).

Then, adopt and adapt (don’t copy) their masterful approaches so you too know how to capture and keep everyone’s attention and respect – from start to finish.

7. Guy featured a kaleidoscopic mix of reference points.

“Let’s give em something to talk about.” – Bonnie Raitt

Hmmm. Let’s see.  Grateful Dead. Check. Steve Jobs. Check.

Personal examples. Professional examples. Check. Check.

United States anecdotes. International anecdotes. Yep.

Fortune 500 success stories. Small business success stories. Yep. Yep.

Some speakers commit the cardinal sin of focusing solely on a few “favorites.” sports. Kids. Corporate life. That leaves some people out. They may not like sports, don’t have kids or work for themselves.

Guy gave everyone something to “talk about.” By using a wide range of “demographically-correct” reference points, he made sure everyone felt included, honored and acknowledged.

The eclectic mix kept us eager for what’s next. Novelists call this a page-turner. The speaker equivalent is a “seat-edger,” as in, “We were on the edge of our seats the whole time.”

One of the most effective ways Guy modeled this was by using “pulled from the headlines” or “signs on the street” slides to prove his points.

For example, he mentioned he was just in New England checking out colleges with his kids. To illustrate how “disenchantment” can be caused by overcomplicating things, he popped up a Smartphone photo showing a sign from an Ivy League university campus that went into great detail on how to . . . (wait for it) cross the street.

Embedding his point in a recent, first-person story lent instant credibility to his case because it had currency. This isn’t
tired shtick – it just occurred yesterday or last week.

And he did this with EACH of his points – providing a “couldn’t see it coming” reference that explored the point in a compelling, convincing and creative way.

If you’re about to give a presentation, go back over your planned remarks. Double check that you have balanced gender, age, ethnic, work-life, geographic and industry diversity.

And, hold up a prop! Make it show not tell. Sharing an article from THAT day’s newspaper that’s relevant to your topic will charm your audience and turn “blah-blah-blah” into “rah-rah-rah.”

8. Guy was in his “Tony Bennett” zone.

“I have found if you love life, life will love you back.” – Arthur Rubenstein

Have you ever had the distinct privilege of seeing and hearing Tony Bennett in concert? If not, do yourself a favor and grab a ticket for his next concert in your area.

Tony Bennett is the consummate entertainer. Not just because he has a voice like “butta” and not just because he’s a great song stylist.

It’s because Tony Bennett LOVES HIS AUDIENCE . . . and isn’t afraid to show it. When singers (or speakers) love what they’re doing, we love ‘em back.

Tony may have sung I Left my Heart in San Francisco a thousand times but you’d never know it. He gifts each audience by singing that song as if for the first time.

What many speakers don’t understand is that our audiences will feel the way we feel.

We won’t have fun if you’re not having fun. If you’re not happy to be up there – we’re not happy to be down here.

We want speakers who welcome the opportunity to add value and who show up fully present with an unapologetic, unabashed personality.

Too many speakers dread speaking. I remember attending a book-author event in Washington, DC , where a famous actress who’d just written a memoir got up and said, “I rather be dead drunk in a gutter than standing up here speaking to you today.”

Yikes. How do you think that made us feel?

Guy brought his A game and his whole self to the party. Guy was in his body, in his element and in the moment. And when speakers invest themselves 100%– we feel lucky to be along for the ride – because it’s a great ride.

9. Guy replaced wah-wah information with real-world WWW stories.

“The world is not made up of atoms; it’s made up of stories.” – Muriel Rukeyser

Actually, as explained in a recent Newsweek cover story entitled Brain Freeze, the world is not made up of atoms; it’s
made up of information. And we’re drowning in it.

We don’t want more information. We want epiphanies.  And we don’t get epiphanies from wah-wah information. We get them from “WWW” stories” that vividly portray Who, Where and What was said.  WWW stories are pulled from real-life – NOT from the internet or from your colleague’s books.

If we wanted stories from the Internet or from your colleagues
books – we’d go online or go buy those other people’s books.

When you speak, we want to hear what you think, what you have experienced, what you have gleaned. And we want you to re-enact those lessons-learned so we’re in the room with you as they happened.

We want you to make your story our story by putting us in the story. You can do this by putting yourself back in the moment
and place it happened and describing:

WHO? Describe the individuals involved with specific physical and emotional details so we can SEE him or her in our mind’s
eye and know what’s going through their mind.

WHERE? Put us in the room, on the plane or in the pool (or as Nancy Duarte – author/speaker on Resonance
did so vividly in her keynote that day – put us on Half Dome). Make us a fly on the wall so we’re standing right next to you.

WHAT WAS SAID? Re-create and re-quote the dialogue so it’s as if it’s happening right NOW.

For example, Guy shared a story where he was speaking for a client in South America and realized, shortly before his talk, that he had a washing machine made by this manufacturer.

Understanding this was an “enchantment opportunity,” he quickly texted his sons and asked them to take a picture of the family washing machine and send it to him so he could incorporate it into his program.

Here’s where Guy got it right (yet again.)

Instead of just mentioning his sons sent him the photos – he put up a slide that showed the actual back and forth texting from his sons. He talked us through the chain of events and turned it into an unfolding mystery that brought it alive and brought it home. Guy’s message had the ring of truth – because it was true. Kudos.

10. Guy created the exquisite state of entrainment.

“What did the meditation teacher tell the hot dog vendor? Make me one with everything.” – poster in yoga studio

Have you ever experienced that lovely peak performance state of flow?

If you’re an athlete, maybe you were immersed in your golf, tennis or basketball game and played out of your head (literally and figuratively).

If you play an instrument, perhaps you lost yourself in the music and weren’t even aware of the passage of time.

If you’re an artist or author, the world slipped away and you were completely absorbed In your painting, dancing or writing.

That flow sate – when we are one with what we are doing – is also called “entrainment.”

And Guy created it. There was no shuffling in the seats. No checking of watches or email. We got swept up in his world.

Everyone who’s experienced this state of flow knows it is a powerful and persuasive high. Everyone was bliss-fully entrained– or as Guy calls it – enchanted.

As The Intrigue Expert and author of POP!, ConZentrate and Win Buy-In, I have studied the art and science of entrainment for the past 20 years.

What I have learned is that while we can’t force it, we can facilitate it.

The ten ingredients above all combine to create entrainment.

The good news is, you can too.

Yes, Guy is a master at what he does. The good news is that speaking eloquently and “intriguingly” is a skill that can be acquired. I know this because I’ve helped many entrepreneurs and executives create more compelling, convincing communications.

We can all get better at this because these are replicable steps.

Do you have a presentation coming up? Use these 10 points as a checklist while preparing your communication so your audience will be seat-edgers.

Get Anyone Intrigued in Anything in 60 Seconds

Get Anyone Intrigued in Anything in 60 Seconds

1. Have us at hello by leaving out the parts people skip.

2. Engage everyone’s head and heart with facts and feelings.

3. Condense your concepts into one-of-a-kind sound bites.

4. Have the courage to be counter-intuitive.

5. Honor your family, mentors and contributors.

6. Use the power of three to create oratorical flow.

7. Feature a kaleidoscopic mix of reference points.

8. Get in your “Tony Bennett” zone.

9. Replace wah-wah information with real-world WWW stories.

10. Create entrainment by getting in the flow.

If you do these things, your audience will care about what you care about. They’ll be engaged and enchanted from start to finish. You will have delivered substantive value and they’ll be more likely to buy into and act on your ideas and initiatives.

And isn’t that a primary reason we communicate?

– – – – – – – – – – – – – –

Sam Horn, The Intrigue Expert, and author of POP! and Win Buy-In, is an award-winning communication strategist who’s worked with clients including Cisco, Intel and NASA.

Her work has been featured on NPR, MSNBC, BusinessWeek.com and in Readers Digest, the Washington Post, New York Times and Investors Business Daily.

She helps people crystallize their strategic, signature message and get it out of their head and where it can make a positive difference for others and a profitable living for themselves. . www.SamHorn.com Sam@SamHorn.com

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Today’s Washington Post has a fun article about knitting.

Really.

The title Where It’s Knit, Knit, Knit at The Old Ballgame plays off the lyrics of the 7th inning stretch classic Take Me Out to the Ballgame.

The focus of the article is on the Stitch and Pitch phenomenon (since when can the words knitting and phenomenon be found in the same sentence?) that is part of a marketing scheme to attract dye-hard knitters (sorry, couldn’t resist) to 23 Major League Baseball games a year.

I propose this “movement” (yup, that’s what it’s referred to in the article, take it up with the Post) wouldn’t be attracting so much attention if it didn’t have such a fun, immediately memorable name.

What’s the point?

Words that rhyme are remembered over time.

Abby Marks-Beale, a consulting client and one of our country’s experts on speed-reading, wanted to develop a program and book on how to speed-read using the computer. Her initial title, Read More, Faster: Increasing Productivity Online While Saving Paper, Time and Frustration didn’t ring or resonate.

We kept brainstorming and finally came up with Increasing Productivity Online While Saving Paper, Frustration and Time. See how rhyming “online” and “time” made her title POP? What’s amazing to me is that re-arranging the exact same words until they rhymed changed the rhythm so her title has a lilt that makes it fluent instead of flat.

Do you have other instances of rhymed brands, names, titles, slogans and mottos that POP!?

Submit your favorite (s) and I’ll give a free, autographed copy of POP! Stand Out in Any Crowd to the winner and feature your submission (with your permission) in my June 11th blog.

What’s one of the breakout TV shows this season?

“Are You Smarter Than a 5th Grader?”

Learn from this title. Look at the lead lines in your blog postings, articles, chapters, and Web pages.

Do they start off by simply describing what you have to say or sell?

Why not rephrase those introductory remarks into questions that elicit answers? You’ll be setting up two-way communication instead of a one-way sermon.

Look at the difference between “Don’t Sabotage Yourself” and “Are You Sabotaging Yourself?” One is an order. Do you know anyone who likes to be ordered around? The other Socratically causes people to stop, reflect, and respond.

Next time you write marketing material, ask yourself, “How can I open with a question so I’m capturing interest instead of making a statement?”

Why is that so important? Statements sit on the page. Questions engage.

Best-selling author Elmore Leonard was once asked why he thought his books were so popular. His answer? “I try to leave out the parts people skip.”

I had the pleasure of sharing my POP! tips on a podcast recently with John Jantsch – author of Duct Tape Marketing and creator of Forbes’ and Fast Company’s #1 rated blog on small business and marketing.

As you may already know, POP! stands for Purposeful, Original, and Pithy – the three prerequisites to sticky messages that capture and keep your attention.

John modeled the POP! process with his succinct definition of marketing. He said, “Marketing is getting somebody who has a need to know you, like you, and trust that you can supply it for them.”

John also mentioned his sure-fire system for test-marketing his material to make sure it POP!s. He runs it by his four teenaged daughters to see if they “get it and want it.” He added, “They’re imaginative, playful and have no time for B.S. If it doesn’t pass their litmus test, it’s back to the editing room.”

Look at your marketing messages and elevator speech.

Are you leaving out the parts people skip? Have you condensed the definition of what you do into a succinct sound-bite? Do you have a litmus test to see if people “get and want” what you have to offer?

If so, kudos. If not, it’s back to the drawing board or . . . listen to our podcast that talks about how you can market your business by developing attention-grabbing names, slogans, and ad campaigns at www.DuctTapeMarketing.com.

When you want to get an important message out to millions of people and a 30-second PSA just won’t do, why not make a movie?

In a recent article by the Washington Post, Ted Leonsis describes his new business model of “filmanthropy.” It’s no surprise to me that Ted has coined such a trademarkable phrase and concept – he was in my 2006 POP! Hall of Fame. Why? A year ago, Ted Googled himself and was unhappy to discover several unflattering articles featured first. Rather than passively complaining about this, he proactivTEd Leonsisely initiated his own blog, Ted’s Takes, so he could control his professional persona. Click here to find out what happened as a result of him joining the blogosphere.

Ted describes this new term “filmanthropy” (what I call a Half and Half Word in my book POP! Stand Out in Any Crowd), and how satisfying it was to make “Nanking,” a movie with a cause that made its debut at the Sundance Film Festival in last Saturday.

“It’s where you can shed light on a big issue. You raise the money around your charity and make something that can drive people to understand an issue,” said Leonsis. “It brings together philanthropy and understanding how media works. You’re going to see a lot of people doing this because a studio probably wouldn’t do a story like this.”

The blog OnPhilanthropy.com featured a post describing how socially conscious films are not new – however “filmanthropy” is an innovative way to give donors a more tangible vehicle to bring awareness to a favorite cause. Instead of simply writing a check and having it “disappear” into a foundation’s budget, contributors get to see the fruits of their labor of love.

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Sam Horn, author of POP! Stand out In Any Crowd (Perigee)
Want more? Visit http://www.SamHornPOP.com
Interested in interviewing Sam? Call 1 800 SAM-3455 or email info@samhorn.com

How do you explain an abstract concept so people “get it?” Just ask the 3-time Pulitzer Prize winning author of such best selling books as The World is Flat and The Lexus and the Olive Tree.

In his speeches, Thomas Friedman uses the “Pottery Barn Rule” of “You break it, you own it” to describe his stance on the War in Iraq. The result? An abstract concept crystallizes in the minds of the audience.

Friedman’s quotes have been referenced by such thought-leaders as Bob Woodward of the Washington Post, former Secretary of State Colin Powell and the online anyone-can-contribute encyclopedia, Wikipedia. Such references only increase Friedman’s credibility and expertise on the subject.

Want another example of a company who made their concept concrete by turning the abstract into an image?

When a group of preschoolers was asked what sounds animals made, they gave the usual answers: sheep – baa, cows – moo, horses – neigh, and so on. When asked what sound ducks made, they said….”Aflac!

Do you have a nonsensical business name? Are you presenting an abstract topic? Take notes from Thomas Freidman and Aflac and turn your abstract concept into a concrete image by connecting the unknown to something it looks like or sounds like in the real world. When your audience says “Oooh, I see now,” or “Ahh, now I get it” – you’re in business.

Want more? Visit www.samhornPOP.com
Want to schedule an interview with Sam Horn, author of POP! Stand Out in Any Crowd (Perigee)? Contact Cheri Grimm, Sam Horn’s business manager at info@samhorn.com

We’ve all heard the cliche “Good thinks come to those who wait.” Congrats to AVON for “riffing” off this well-known saying to come up with a catchy slogan for their latest fund-raiser. . . “Good things come to those who walk.”

Just like a jazz pianist “riffs” of chords to create memorable music, you can create memorable taglines, slogans, and titles by re-arranging cliches instead of repeating them – just like AVON did.

Want more? Visit www.samhornpop.com
Want to schedule an interview with Sam? Contact Cheri Grimm, Sam’s Business Manager at info@samhorn.com

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