That’s Intriguing #54: POP! Your Pitch, Close the Deal, Get the Money (Part 2)

“I never metaphor I didn’t like.” – Richard Lederer, NPR’s A Way with Words

In the previous blog, we talked about the importance of having FUN while pitching.

If you’re not having fun; trust me; your audience isn’t having fun.

Now for the second letter in F.L.A.I.R. that helps investors care.

L = LINK

“The quickest way to help decision-makers connect with what your business does is to compare it to something they already know and respect.” – Sam Horn, Intrigue Expert, pitch strategist and author of POP!

Jan Bruce of New Life Solution is already a successful entrepreneur having developed meQuilibrim (talk about a business name that POP!s).

She has a compelling “backstory.” After selling a business to Martha Stewart for millions, for some reason, Jan didn’t feel as happy as hoped.

In fact, as she told our group, she wondered, “Why am I feeling so bad when I am doing so well?”

This prompted a quest to figure out what was going on.

Jan’s research revealed that “stress is the new ‘obesity.'”

It’s reached epidemic proportions and is costing companies billions and compromising people’s health.

She’s developed an “online, guided, self-help progam providing interactive education, behavior tools and peer support on a scalable basis.”

HUH?

See, that’s the problem.

That sentence describes what her business does – but we still don’t get it. And if we don’t get it, SHE won’t get it.

That’s where LINKING comes in.

Comparison provides a shortcut to comprehension.

A metaphor or analogy that links your unfamiliar business to something with which we’re familiar (and fond) fast-forwards our understanding.

Jan knows this and excels at it.

What’s her elevator intro for her business?

“New Life Solution is like Weight Watchers for stress.”

OOOHHHH. Got it.

Are you pitching an idea or venture?

What is it LIKE? Link your new idea or venture to a proven entity your decision-makers respect to turn confusion into clarity.

Believe me, an intrigued “ooohhh” is a lot better than a confused “huh?”

Want to know what the A in F.L.A.I.R. stands for? Keep reading.

 

That’s Intriguing #51: Guy Kawasaki: Genius In Action: Part 3

Guy Kawasaki . . . Genius in Action Part 3,

By Sam Horn, The IntrigueExpert

This is the final post detailing the excellence in action that Guy Kawasaki demonstrated during his keynote for Ruth Stergiou’s Invent Your Future Conference in NoCA.

Guy Kawasaki Genius in Action

Actually, there were many more things Guy did extraordinarily well . . . however these blog posts are already long enough.

Want to know what I suggest? Go see Guy in person if you have a chance.

I am a firm believer that our personal and professional impact is directly proportionate to our ability to communicate compellingly and convincingly.

If you’d like to turn no’s into yes’s – if you’d like to win buy-in from the people who have the power to scale your career, buy your products or services or support your message and mission – do yourself a favor and study great communicators like Guy (on the stage) and Seth Godin (on the page).

Then, adopt and adapt (don’t copy) their masterful approaches so you too know how to capture and keep everyone’s attention and respect – from start to finish.

7. Guy featured a kaleidoscopic mix of reference points.

“Let’s give em something to talk about.” – Bonnie Raitt

Hmmm. Let’s see.  Grateful Dead. Check. Steve Jobs. Check.

Personal examples. Professional examples. Check. Check.

United States anecdotes. International anecdotes. Yep.

Fortune 500 success stories. Small business success stories. Yep. Yep.

Some speakers commit the cardinal sin of focusing solely on a few “favorites.” sports. Kids. Corporate life. That leaves some people out. They may not like sports, don’t have kids or work for themselves.

Guy gave everyone something to “talk about.” By using a wide range of “demographically-correct” reference points, he made sure everyone felt included, honored and acknowledged.

The eclectic mix kept us eager for what’s next. Novelists call this a page-turner. The speaker equivalent is a “seat-edger,” as in, “We were on the edge of our seats the whole time.”

One of the most effective ways Guy modeled this was by using “pulled from the headlines” or “signs on the street” slides to prove his points.

For example, he mentioned he was just in New England checking out colleges with his kids. To illustrate how “disenchantment” can be caused by overcomplicating things, he popped up a Smartphone photo showing a sign from an Ivy League university campus that went into great detail on how to . . . (wait for it) cross the street.

Embedding his point in a recent, first-person story lent instant credibility to his case because it had currency. This isn’t
tired shtick – it just occurred yesterday or last week.

And he did this with EACH of his points – providing a “couldn’t see it coming” reference that explored the point in a compelling, convincing and creative way.

If you’re about to give a presentation, go back over your planned remarks. Double check that you have balanced gender, age, ethnic, work-life, geographic and industry diversity.

And, hold up a prop! Make it show not tell. Sharing an article from THAT day’s newspaper that’s relevant to your topic will charm your audience and turn “blah-blah-blah” into “rah-rah-rah.”

8. Guy was in his “Tony Bennett” zone.

“I have found if you love life, life will love you back.” – Arthur Rubenstein

Have you ever had the distinct privilege of seeing and hearing Tony Bennett in concert? If not, do yourself a favor and grab a ticket for his next concert in your area.

Tony Bennett is the consummate entertainer. Not just because he has a voice like “butta” and not just because he’s a great song stylist.

It’s because Tony Bennett LOVES HIS AUDIENCE . . . and isn’t afraid to show it. When singers (or speakers) love what they’re doing, we love ‘em back.

Tony may have sung I Left my Heart in San Francisco a thousand times but you’d never know it. He gifts each audience by singing that song as if for the first time.

What many speakers don’t understand is that our audiences will feel the way we feel.

We won’t have fun if you’re not having fun. If you’re not happy to be up there – we’re not happy to be down here.

We want speakers who welcome the opportunity to add value and who show up fully present with an unapologetic, unabashed personality.

Too many speakers dread speaking. I remember attending a book-author event in Washington, DC , where a famous actress who’d just written a memoir got up and said, “I rather be dead drunk in a gutter than standing up here speaking to you today.”

Yikes. How do you think that made us feel?

Guy brought his A game and his whole self to the party. Guy was in his body, in his element and in the moment. And when speakers invest themselves 100%– we feel lucky to be along for the ride – because it’s a great ride.

9. Guy replaced wah-wah information with real-world WWW stories.

“The world is not made up of atoms; it’s made up of stories.” – Muriel Rukeyser

Actually, as explained in a recent Newsweek cover story entitled Brain Freeze, the world is not made up of atoms; it’s
made up of information. And we’re drowning in it.

We don’t want more information. We want epiphanies.  And we don’t get epiphanies from wah-wah information. We get them from “WWW” stories” that vividly portray Who, Where and What was said.  WWW stories are pulled from real-life – NOT from the internet or from your colleague’s books.

If we wanted stories from the Internet or from your colleagues
books – we’d go online or go buy those other people’s books.

When you speak, we want to hear what you think, what you have experienced, what you have gleaned. And we want you to re-enact those lessons-learned so we’re in the room with you as they happened.

We want you to make your story our story by putting us in the story. You can do this by putting yourself back in the moment
and place it happened and describing:

WHO? Describe the individuals involved with specific physical and emotional details so we can SEE him or her in our mind’s
eye and know what’s going through their mind.

WHERE? Put us in the room, on the plane or in the pool (or as Nancy Duarte – author/speaker on Resonance –
did so vividly in her keynote that day – put us on Half Dome). Make us a fly on the wall so we’re standing right next to you.

WHAT WAS SAID? Re-create and re-quote the dialogue so it’s as if it’s happening right NOW.

For example, Guy shared a story where he was speaking for a client in South America and realized, shortly before his talk, that he had a washing machine made by this manufacturer.

Understanding this was an “enchantment opportunity,” he quickly texted his sons and asked them to take a picture of the family washing machine and send it to him so he could incorporate it into his program.

Here’s where Guy got it right (yet again.)

Instead of just mentioning his sons sent him the photos – he put up a slide that showed the actual back and forth texting from his sons. He talked us through the chain of events and turned it into an unfolding mystery that brought it alive and brought it home. Guy’s message had the ring of truth – because it was true. Kudos.

10. Guy created the exquisite state of entrainment.

“What did the meditation teacher tell the hot dog vendor? Make me one with everything.” – poster in yoga studio

Have you ever experienced that lovely peak performance state of flow?

If you’re an athlete, maybe you were immersed in your golf, tennis or basketball game and played out of your head (literally and figuratively).

If you play an instrument, perhaps you lost yourself in the music and weren’t even aware of the passage of time.

If you’re an artist or author, the world slipped away and you were completely absorbed In your painting, dancing or writing.

That flow sate – when we are one with what we are doing – is also called “entrainment.”

And Guy created it. There was no shuffling in the seats. No checking of watches or email. We got swept up in his world.

Everyone who’s experienced this state of flow knows it is a powerful and persuasive high. Everyone was bliss-fully entrained– or as Guy calls it – enchanted.

As The Intrigue Expert and author of POP!, ConZentrate and Win Buy-In, I have studied the art and science of entrainment for the past 20 years.

What I have learned is that while we can’t force it, we can facilitate it.

The ten ingredients above all combine to create entrainment.

The good news is, you can too.

Yes, Guy is a master at what he does. The good news is that speaking eloquently and “intriguingly” is a skill that can be acquired. I know this because I’ve helped many entrepreneurs and executives create more compelling, convincing communications.

We can all get better at this because these are replicable steps.

Do you have a presentation coming up? Use these 10 points as a checklist while preparing your communication so your audience will be seat-edgers.

Get Anyone Intrigued in Anything in 60 Seconds

1. Have us at hello by leaving out the parts people skip.

2. Engage everyone’s head and heart with facts and feelings.

3. Condense your concepts into one-of-a-kind sound bites.

4. Have the courage to be counter-intuitive.

5. Honor your family, mentors and contributors.

6. Use the power of three to create oratorical flow.

7. Feature a kaleidoscopic mix of reference points.

8. Get in your “Tony Bennett” zone.

9. Replace wah-wah information with real-world WWW stories.

10. Create entrainment by getting in the flow.

If you do these things, your audience will care about what you care about. They’ll be engaged and enchanted from start to finish. You will have delivered substantive value and they’ll be more likely to buy into and act on your ideas and initiatives.

And isn’t that a primary reason we communicate?

– – – – – – – – – – – – – –

Sam Horn, The Intrigue Expert, and author of POP! and Win Buy-In, is an award-winning communication strategist who’s worked with clients including Cisco, Intel and NASA.

Her work has been featured on NPR, MSNBC, BusinessWeek.com and in Readers Digest, the Washington Post, New York Times and Investors Business Daily.

She helps people crystallize their strategic, signature message and get it out of their head and where it can make a positive difference for others and a profitable living for themselves. . www.SamHorn.com Sam@SamHorn.com

 

That’s Intriguing #50: Guy Kawasaki: Genius In Action: Part 2

Guy Kawasaki . . . Genius in Action Part 2,

By Sam Horn, The Intrigue Expert

This is Part 2 of a 3-part series in which I share the specific things GuyKawasaki did so well in his keynote presentation at the Invent Your Future conference at the Santa Clara Convention Center in California.

You might want to have an upcoming presentation in mind while you’re reading this to get maximum benefit.

Guy Kawasaki . . . Genius in Action - Sam Horn

What’s a situation you’ve got coming up in which you’ll be asking for approval, funding, support or a yes?

Who’s the decision-maker? Who has the power or authority to give you the green light or the support you need to move ahead with this idea or initiative?

What’s that person’s frame of mind? Or who will be in the audience and how receptive or resistant do you anticipate they’ll be?

Factor that into how you design and deliver your remarks – and use these techniques that were so masterfully modeled by Guy – to increase the likelihood you’ll have them at hello.

4. Guy had the courage to be counter-intuitive.

“Only dead fish swim with the stream all the time.” – Linda Ellerbee

The quickest way to lose an audience is to state the obvious.

The quickest way to engage an audience is to state the opposite.

Think about it. If you agree with everything a speaker says, why listen? The speaker is just confirming what you already know; not stretching you or teaching you anything new.

For example, he made a flat out recommendation, “EVERY ONE should go see the movie Never Say Never with Justin Bieber.”

As you can imagine, that got a “Really?!” response from this high-powered group of entrepreneurs and executives.

He then backed up his claim by saying, “It will teach you everything you need to know about marketing. Watch how Justin goes into the crowd before concerts and gives tickets to little girls who don’t have tickets.
Watch how. . . . “

He then upped the ante by promising, “If you don’t like the movie, I’ll give you your money back.” THAT’s putting a stake in the ground.

We appreciate speakers who have a passionate point of view – who dare to address (vs. tip toe around) the elephants in the room. Speakers who challenge our assumptions and admit the emperor has no clothes cause us to rethink what we “knew to be true.” They serve us at a higher level because we walk out wiser than we walked in.

5. Guy honors his family, mentors and contributors.

“I want compassion to be the new black.” – American Idol judge Steven Tyler

Guy began by acknowledging a mentor in the audience, Marylene Delbourg-Delphis, who encouraged him to write. He frequently referenced colleagues including a special shout out to:

Facebook marketing guru Mari Smith in her trademark turquoise

• Michael G. Lafosse (“the Wayne Gretzky of origami”) who created Guy’s signature “Kawasaki Swallowtail” butterfly
• Nancy Duarte, author of Resonate for her ground-breaking work
• Sarah Brody who created his eye-catching book cover
• Ana Frazao who designed his one-of-a-kind power point slides

Guy talked openly about his love for his wife, kids and parents and shared several “from the home front” stories of neighborhood hockey games, backyard bar-b-ques, etc.

What’s that got to do with anything? We like people who like their families.  In fact, novelist James Rollins, (NY Times bestselling author of Amazonia, etc.) told me he’s researched the ten best ways to create likable characters. Guess what #1 was? “Being kind to kids and animals, in particular, dogs.”

Simply said, our heart goes out to people who are compassionate.
This wasn’t contrived on Guy’s part. It’s simply who he is.

Many speakers think they have to be “serious” when speaking in business situations. Guy modeled that speaking affectionately about who and what has influenced us “warms up” a talk and establishes that all-important likability. He showed that not can we embody intellect and emotion – it’s more powerful and persuasive when we do.

6. Guy used The Power of Three to create oratorical flow.

“There’s a kind of ear music . . . a rhythmic synchronicity which creates a kind of heartbeat on the page.” – Allan Gurganus

Orators have known for centuries that communicating things in threes sets up a rhythmic flow that makes our message reverberate.

Furthermore, listing three real-world examples fleshes out your points and increases the odds every person will relate to at least one of your samples.

For example, Guy showcased Amazon.com, Zappos and Nordstrom on a slide to illustrate benchmarks of mutual trust.

He then went deeper by citing empirical evidence that showed how each of these companies have created a culture of mutual trust. But giving varied, yet specific examples (instead of one vague, sweeping generalization), we GOT what he meant.

No puzzled looks – no one left hanging.

For example, Amazon has a policy that says you can return an E-book in 7 days if you don’t like it. As Guy said,
most people can read a book in 7 days so that’s trust.

Next Guy asked, “Who would have believed a few years ago that hundreds of thousands of women would buy shoes online . . . WITHOUT TRYING THEM ON?!” What makes that possible is Zappos‘  visionary policy of paying for shipping both ways. No risk; all reward.

Nordstrom, of course, is famous for pioneering a generous refund policy that has proven over time that most people will honor the “We trust you” policy which offsets the few who take advantage of it.

Want more examples of how Guy Kawasaki hit it out of the park at the Invent Your Future Conference with his Enchantment keynote?

Ruth Stergiou, Guy Kawasaki and Sam Horn

Check the next blog for the final 4 ways Guy practiced what he taught.

 

Do People “Get” Your Brand?

Do you remember a few years ago there was a lot of buzz about a new mode of personal transportation (code-named IT or Ginger) that was going to change the world?

Dan Kamen, who also invented the first portable insulin pump, proudly premeired his creation in December of 2001. What did he call his gyroscope-based electric scooter?

Segway.

I can only guess this was intended to be a play on the word “segue” which means “leads to what’s next.”

Kamen had high hopes that people would use this two-wheeled, stand-up human transporter to get around town, lessening the need for and dependence on cars which would lead to reduced pollution, traffic congestion, etc.

The problem? Many people aren’t familiar with the word “segue.” They don’t use it, much less know how to spell it. Uh oh. A prescription for disaster. This pioneering product was given a name that elicited the deadly “huh?” response.

That’s a cautionary tale of what can happen when you fail to give your product an easy-to-understand name. This invention never really caught on, except as a novelty. I think it’s partially due to the fact it doesn’t have a fun-to-say, easy-to-remember name such as Google, Yahoo or Roomba.

There’s an interesting twist to this story. An entrepreneur in Washington DC realized that tourists visiting the national monuments, U.S. Capitol Building and Smithsonian got tired of walking from place to place.

Hmmm. Why not offer tours with Segways so people could visit more places in less time?

What to call this business? By playing off the title of a popular TV sitcom, he come up with a clever name that’s generated tons of free press and earned him a spot on my 2007 POP! Hall of Fame.

The winning brand? Segs in the City.

Do people “get” the name of your business, brand, or book? Do they look at you with blank eyes or do their eyes light up? If their eyebrows go up, congratulations! It means you got your idea’s foot in their mental door. If their eyebrows knit or furrow, it’s back to the drawing board.

Want to learn how to create a brand that people get and want? Go to http://www.SamHorn.com to purchase a copy of POP! Stand Out in Any Crowd. Edelman Sr. VP Marilynn Mobley says, “If you liked Malcolm Gladwell’s Blink, you’ll love Sam Horn’s POP!”

Or, attend my POP! presentation at the INC Grow Your Business conference in Savannah, Georgia on March 11.

 

#3 Branding Mistake Organizations Make

The Third Worst Branding Mistake Organizations Make?

Their Brand Name is Hard to Pronounce

What do Google, Roomba, Boppy, Snuba and Yahoo all have in common?

They all are fun, easy-to-say-and-remember names that have made their companies millions.

What you call your business is hugely important. If people don’t immediately understand it, they’ll move on.

That’s why it’s crucial to coin a catchy brand name that stops people in their tracks and makes their eyebrows go UP.

What’s this about making people’s eyebrows go up? It is a tangible way to check the commercial viability of your brand name – anytime, anywhere, for free.

Simply tell people your name . . and watch their eyebrows. If their eyebrows knit or furrow, it’s back to the drawing board. It means they’re perplexed. And if people find your name perplexing, you’ve got a problem.

Why? People are way too busy to take the time to figure out something that’s confusing. If they don’t instantly get your name, YOU won’t get their business.

The Eyebrow Test is an almost infallible way to test market the appeal of your brand. When people are intrigued, their eyebrows go up. It’s a visceral almost involuntary indication of curiosity. It’s the mind’s way of saying, “Hmm, this is interesting, tell me more.”

Do people “get” your brand name the first time they hear or see it? If so, good for you.

If not, you might want to purchase a copy of POP! (which Ken Blanchard says is a “fun, lively guide to getting heard, getting results, getting remembered”) at http://www.SamHornPOP.com, and turn to Chapters 16-18 to discover how you can coin an easy-to-pronounce-and-remember brand name that makes eyebrows and sales go UP.