That’s Intriguing #95: What Can Ukulele Player Jake Shimabukuro Teach Us about Communication?

You may have seen ukulele phenom Jake Shhimabukuro’s YouTube video, shot in NYC’s Central Park, of “While My Guitar Gently Weeps,” which has more than 11 million (!) views.

You might also have seen Jake’s TED video where he performs a masterful version of Queen’s “Bohemian Rhapsody,” all on four strings…:-)

I’m here speaking in Waikiki and chanced upon an excellent PBS-Hawaii documentary last night about Jake, a virtuoso who has “hit it big,” yet remains grounded in his values.

Jake Shimabukuro: Life on Four Strings

A favorite segment of the PBS special was when Jake played his ukulele in Sendai, Japan (ravaged by the 2011 tsunami), at a senior care center.

The expressions on these people’s faces, their tapping along with Jake’s strumming, was particularly poignant and profound.

Perhaps most powerful was Jake’s statement, “My goal when I play is to connect with my audience, to play music that moves them.”

Kudos to Jake. His goal deserves to be our goal as speakers and writers.

The goal of speaking is not to get a standing ovation. It is not to get a perfect 10 on our evaluations or to generate lots of “back of the room” sales.

The goal of writing is not to have a book that serves as a business card (gak). It is not to have a bestseller or to have “product” that drives our career.

Those are nice; those are welcomed; they’re just not the primary reason we speak and write.

The goal of speaking and writing is to connect with our audience members and readers; to share ideas, insights and stories that move them to feel something, to rethink something, to do something differently.

A participant came up after my presentation on Friday and said, “You just radiate joy. What is your secret?”

First, I thanked him and then told him, “I am so grateful for the opportunity to speak for a living.

To stay centered in my goal of genuinely connecting with participants and sharing something that puts the light on in their eyes; I repeat the following mantra to myself in the minutes before a presentation.

I am here to serve; not to show off.

I am here to inspire; not to impress.

I am here to make a difference; not to make a name.

Then, I start every presentation with Arthur Rubenstein’s quote … “I have found if you love life; life will love you back.”

I have found that if I center myself in that mantra and start off with Rubenstein’s quote, it grounds me in how much I love speaking.

And when we love what we do, people often love being around us and want to be part of it.

Any nervousness or self-consciousness disappears.

What takes its place is a sublime stream-of-consciousness where we’re swept up in an exquisite state of flow in which we’re one with our audience.

What mantra do you use to ground yourself in your clarity that the purpose of your speaking is to serve, not to show off; to inspire, not to impress; to make a difference, not to make a name?

When writing, I picture someone specific across the desk from me and write to that person. It could be one of my sons, a client or a friend, someone who could benefit from what I’m trying to get across.

It transforms writing from being an intellectual exercise, a brain dump of “What do I want to say?” to “What would put the light on in this person’s eyes?”

When I mentally reach out to a specific person, when my purpose is to write something that would resonate with them; the words flow out so fast my fingers can hardly keep up.

How about you?

Who are you going to speak to – write to?

How are you going to keep them top-of-mind by focusing on how you can reach them, resonate with them?

How are you going to center yourself in your intent to connect; which is the real reason we communicate?

Always has been. Always will be.

 

That’s Intriguing #90: What Makes You Come Alive?

Chances are you’ve seen this inspiring quote from H. Thurman,  “Don’t ask what the world needs.  Ask what makes you come alive ; then go do that.  Because what the world needs is people who have come alive.”

What makes you come alive?  What puts the light on in  your eyes?

One of the things that does it for me is … writing.

Tennis player Pete Sampras was asked what it was like winning his first U.S. Open.  He said, “No matter what else happens the rest of my life; I’ll always be a U.S. Open champ.”

That’s one of the many  benefits of writing.  It is so TANGIBLY, ENDURINGLY REWARDING.

Many things are fleeting. Quality books are not.

Yes, writing a quality book is a front-loaded project. 

You pour your heart, mind, soul … and plenty of what Bryce Courtenay called “bum glue” …  into writing a quality book.

But it will still be out in the world,  years later, making a positive difference for others and a propserous living for you.

I am just re-experiencing this glorious phenomenon,

We’ve just released a new e-version of Tongue Fu!® … which was first published (ahem) 16 years ago!  http://www.amazon.com/Tongue-Better-Anytime-Anywhere-ebook/dp/B00APRX4FG/ref=sr_1_1?s=books&ie=UTF8&qid=1357067747&sr=1-1&keywords=tongue+fu+-+get+along+with+anyone%2C+anytime 

How satisfying it is to know this book is still positively influencing people around the globe.  I’ve welcomed this opportunity to update the content and include examples of cyber-bullying, internet gossip and what to do when someone’s texting at dinner.

What’s this mean for you?  It’s the beginning of a new year.  You have a fresh start opportunity to do what makes you come alive. 

If that is writing, then resolve to put pen to paper or fingers to keys today.  It’s time to get your experience, expertise and epiphanies out of your head and into the world.

I promise. You will never regret writing – you will only regreat not writing when you had the chance.

 

 

That’s Intriguing #87: Write in the Flush of the Moment to Free Up Flow

“You can become blind by seeing each day as a similar one. Each day is a different one, each day brings a miracle of its own. It’s just a matter of paying attention to this miracle.” – Paulo Coelho

In the beginning, clients often tell me they think writing is hard work.

I tell them, “Not if you write when you’re flush with ideas.”

Do you know how flush is defined?

“A rushing or overspreading flow.

A sudden rise of emotion or excitement.

Glowing freshness or vigor.”

Wow. What writer wouldn’t want that?

Writing is only a chore or a bore when you over-think it.

From now on, don’t write when you’re grinding; write when you’re glowing.

Writing is joyous when you’ve just observed or experienced something different, something intense – and you’re simply transferring the aha’s running through your mind onto paper.

The thing is, many of us are busy so we set aside a time to write. We sit down at the appointed hour and expect flow to show up, on command.

Flow doesn’t like to take orders.

It has a mind of its own.

It happens IN THE MOMENT.

It happens when we’re one with something that just happened and the miracle of it is filling our mind, soul and spirit.

That’s when we need to sit down and write.

When those exquisite moments happen, we need to GO WITH THAT FLOW or it disappears.

Next time, you see something, feel something, understand something as if for the first time … and your mind starts racing with epiphanies … honor them.

Sit down (even though you have ‘other things to do) and get those thoughts out of your head and onto the screen or notepad … as fast as you can.

Without editing or critiquing.

Let what wants to be said come out in a vigorous rush … because what’s coming out is alive.

It may not be grammatically perfect … but it will have a voice, a passion, a pithy purity that only results when we’re swept up in what wants to be said.

When we do that, when we get out of the way and facilitate what wants to be said along its way, we collaborate with the muse.

It may sound grandiose, but writing those thoughts down in the moment is a way to render them immortal.

When we are in that pure state of flow, we are simply the conduit for whatever insights are blossoming within us.

We are merely the messenger and our role is to get those thoughts out of our head (where they serve only us) and into the world (where they have the opportunity to serve many).

You know you’re getting this “right,” when you look at what you’ve written and it’s better than you know how.

So, if you want writing to be a blessing instead of a burden; if you want to be at your intriguing best, write in the FLUSH of the moment to free up FLOW.

They don’t call them fleeting thoughts for nothing.

Next time you experience something that gets your juices flowing, get going.

Actually, sit down and let what wants to be said …. get said.

 

That’s Intriguing #84: An Innovative Way to Turn InfoBesity into Intrigue

“In influencing others; example is not the main thing.  It’s the only thing.” – Albert Schweitzer

Agreed.

What’s a situation coming up in which you want to influence someone to give you their time, mind or dime?

If you want to capture and keep their attention – if you want to open their mind and change their mind  – don’t open with information.

Open with an example.

In fact, follow Dr. Brene’ Brown’s shining example …

I had the privilege of meeting Dr. Brene’ Brown at a recent Leadership Colloquium at NASA Goddard.

Brene’s TED talk on The Power of Vulnerability is one of the top ten most-downloaded TED videos.

After the first 10 minutes of her NASA presentation, it’s easy to understand why.

She’s disarmingly honest about her journey from being a left-brained researcher who only valued bottom-line facts to discovering the transcendent, whole-hearted, free-flowing love that comes from having children.

What she didn’t anticipate was the fear that comes from being a mom.

She described how she used to stand in her kids’ rooms at night and watch them sleep … and weep.

Why?

She cherished them so much, she was afraid something would happen to them.

She knew this was illogical. They were perfectly healthy, perfectly fine.  Yet there she was … miserable.

She started researching why the emotion of happiness seems to be irrevocably tied with fear – and used an EXAMPLE to open our eyes to how common this phenomenon is.

A family is driving to their grandparents’s house for Christmas.  The parents are uptight because they’re running late.

The kids, sitting in the back seat, start singing Jingle Bells .

The parents realize how ridiculous they’re being and start singing Jingle Bells along with them.

At this point, Brene’ asked the audience, “And then what happened?”

Guess what the majority said??

“They get in a car accident.”

Is that what you thought?

Do you know what that means?

It means, deep down, you believe happiness is fleeting – you believe it is too good to be true.

How about you?  In the midst of things going well, are you, at some level, waiting for the other shoe to drop?

Arrgghh.

Say it ain’t so.

Brene’ went on to explain that, in an effort to protect ourselves against the pain we feel when something goes wrong  … we prepare ourselves by projecting it so we won’t be blindsided when the heartache happens.

Not only does that cut short any joy we might be feeling, that “failure forecasting” increases the likelihood of something going wrong because that’s what we’re focused on.  Then, if something does go wrong, it reinforces our worst fears and proves us “right.” This sets up an emotionally unhealthy spiral where we have even more cause to worry.

Brene’ continued with constructive ways to change this destructive default … if we choose.

Okay, what’s the point?

Look back over this post.

Were you engaged?  Were you thinking about that insight that some people are afraid of happiness – and thinking how it relates to you?

That’s because Brene’s EXAMPLE pulled you in and helped you SEE this situation.

If Brene (or I) had just talked about how some of us are waiting for the other shoe to drop – even when things are going well – that would have been wah-wah rhetoric.  You may not have related to it because it was information.

People today are suffering from InfoBesity.  They don’t want more information.

They can get all the information they want – anytime they want – online for the click of a button.

People want to be intrigued.

And one of the best ways to intrigue people is with EXAMPLES – not information.

Back to your upcoming situation where you’ll be trying to persuade someone to give you their valuable time, attention, respect, business, account or funding.

Don’t start with information.  Start with a real-life example that helps them SEE what you’re saying so they’re experiencing it – not just hearing it.

Be sure to check out Dr. Brene Brown’s website and blog.  Her insights on how we can be wholehearted – instead of going through life half-hearted because we’re protecting ourselves from pain – are brilliant.  http://www.brenebrown.com/

 

That’s Intriguing #83: Why Does Readers Digest Pass Sam Horn’s Eyebrow Test®?

I rediscovered an old friend today.

Reader’s Digest.

I’m visiting my sister and brother-in-law this weekend – Cheri and Joe Grimm – who have been running my business and website for the past 15 years.

They gifted me with a stay in a delightful bed and breakfast here in Los Osos, CA (on the coast 40 miles south of Hearst Castle).

I noticed a copy of Reader’s Digest on my night table, and impulsively took it with me this morning to read while enjoying my coffee and a fabulous view overlooking the bay.

After the first few pages, fond memories came flooding back.

I was first introduced to Reader’s Digest when my family and I would go to our Granny’s house in Eagle Rock, CA for Easter, Thanksgiving and Christmas holidays.

If the weather was good, my sister, brother and cousins and I would play outside.

If the weather was bad, we were “banished” to the back porch.

And there, on the bookshelves, were stacks and stacks of Reader’s Digest.  On some particularly rainy weekends, we would work our way through years of issues.

I was once asked by a reporter where I got my “literary training.”  Did I study journalism in college, have an English degree or a Ph.D. in Communication?

No, no and no.

My teachers were Walter Farley (The Black Stallion series), Nancy Drew and Ed McBain (our librarian was a bit scandalized when this 12 year old kid checked out the racy 86^th Precinct books from our small town, one-room library).

After delving into the May 2012 issue of RD,  laughing out loud at pithy one-liners , raising my eyebrows at “didn’t know that” insights, and tearing out article after article offering testimony to man’s HUMANITY to man … I am struck by the profound influence Reader’s Digest has had on my writing, speaking and approach to life.

For example, this My Most Unforgettable Character article entitled The Night I Met Einstein, (which RD notes is one of the most requested essays of the thousands in their archives), moved me with its timeless wisdom.

http://www.rd.com/true-stories/inspiring/the-night-i-met-einstein/

Take a few minutes to read it and you’ll easily understand why.  This was written more than 60 years ago (!) and is as powerful today as it was when Jerome Weidman first wrote it.

It is an illustration of why I loved reading Reader’s Digest growing up – and was profoundly shaped by its recurring themes of decency, honor, resourcefulness, bravery, adventure and gratitude.

I remember to this day reading a story about a mother standing at the kitchen sink washing dishes while watching her two kids outside flying kites on a windy spring day.

One of them saw her watching and called out to ask her to join them.

She waved them off and said she couldn’t because she had too many chores.

She reminisced that now that her kids were out of the house and on their own, she often thought about that windy spring day and wished she had said YES when they asked her to come out and play.

She realized, too late, her chores could have waited;  their precious, all too fleeting, childhood wouldn’t.

That article came to mind many times when my sons Tom and Andrew were growing up.  They would come up while I was writing and ask, “Let’s play ping pong” or “Let’s go to the beach.”

I would think of the presentations I had to prepare, the handouts I needed to create, or the calls I needed to be make … and then I would think of that article.

Remembering that mom’s remorse about not playing with her kids while she still could – and while they still wanted her presence – prompted me to say YES  instead of telling them I had work to do and was too busy.

Do yourself a favor.

Buy a copy of Reader’s Digest and read it cover-to-cover while sitting somewhere in the sunshine – in your favorite chair by the window, at a local park surrounded by nature or out on your back patio.

It will make you smile  … i.e., an article in the May issue from children’s book author and Simpsons writer Mike Reiss who says a publishing house called him in a panic because a superstar celebrity client had turned in an unusable, overdue manuscript.  They wanted Mike to re-write the book and have it ready – the next day.

Mike said huffily, “A children’s book is not a fast-food hamburger, and I am not McDonald’s.’

They told me, ‘We’ll pay you $10,000.’

I said, ‘You want fries with that?”

Reader’s Digest will get your eyebrows up with recent research.

This month’s issue features tidbits on Decision Fatigue, and the fact that,  just as we always suspected, Yawns Are Contagious,  which is why we often release one of our own when someone nearby opens wide.

It may even warm your heart and motivate you to be kinder to people you encounter.

It may remind you, as does the article about Einstein opening the eyes, ears, heart and mind of a musical neophyte, of what really matters – listening, learning, loving and marveling at this wondrous world of ours.

Mostly what Reader’s Digest will do is showcase that its editors understand that Carrie Fisher is right when she says, “Instant gratification takes too long.”

They are masters at condensing their content into intriguing  20 word, 50 word, 150 word insights that POP!

Their headlines,  “Cash Mob,” “Inspiring Minds Want to Know,” “We Couldn’t Make This Up,” and “50 Secrets Your Vet Won’t Tell You” create curiosity and compel you to keep reading because you want to know more.

Their visually accessible copy with short paragraphs and frequent boxed off graphics show they know people like to dip in and derive value even if they only have a few minutes to spare.  No dense, daunting text here.

In short, all of us communicators – speakers, writers, advertisers, journalists, ministers, professors and sales and marketing professionals – can learn from their example.

If you want to create intriguing headlines, insights and essays that pass Sam Horn’s Eyebrow Test®,  you can.

Purchase a copy of POP! and discover for yourself why it’s been sold around the world, featured on MSNBC, FastCompany and Business Week and hailed as the best source for crafting content that captures and keeps interest in what you have to say.

http://www.amazon.com/POP-Create-Perfect-Tagline-Anything/dp/0399533613/ref=sr_1_1?ie=UTF8&qid=1335718015&sr=8-1

Do you have any favorite Readers Digest memories?  Let’s hear them . . .

 

That’s Intriguing #66: Writers Block? Are You Stuck? Draft, Then Craft. Get It Written, Then Get It Right

“Inspiration often emerges from our work; it doesn’t precede our work.” – Madeleine L’Engle (author of A Wrinkle in Time)

A client emailed me to say she was having a hard time making progress on her book.

I sent her the following message – and thought it might have value for you if you’d like to get in that delightful stream-of-conscious state where the words are flowing out of your head so fast your fingers can hardly keep up.

(Name of client) . .. please keep giving yourself props for writing, writing, writing.

E.L. Doctorow was asked what it was like writing a book.

He said, “It’s kind of like driving a car at night: you can only see to the end of your headlights, but you can make the whole trip that way.”

Keep driving to the end of your headlights.

Keep producing pages and getting your thoughts on paper.

They don’t have to be perfect and they don’t have to be right.

Just getting your thoughts down will trigger more – which will trigger more – and before you know it, your book is out of your head and on paper.

THEN – you can go back and start cleaning it up.

Don’t try to think up what you want to say. That keeps you in your head. Blocked. Stymied.

Just get your thoughts written down. That keeps you moving forward. That produces a momentum where your writing takes on a life and pace of its own.

All the best-selling authors at Maui Writers Conference – from Mitch Albom to Frank McCourt to Nicholas Sparks to James Rollins to Jacquelyn Mitchard – agreed.

Ink it when you think it.

Jot the thoughts when they’re hot.

Muse it or you’ll lose it.

If writing is hard, it’s because you’re thinking too hard.

Free up the flow.

How do you do that?

Get out in nature. Go somewhere the sun is shining. Fill yourself with the fresh air of a beautiful day, the serenity of deep, calm water, the eternal beauty of green trees or a sweeping vista of towering mountains. Drink in the quiet but powerful energy of that place.

Now, ask yourself:

“What do I passionately believe?

What do I feel is important?

What have I learned – the hard way – that might have value for others?

Who is my target reader? What is that person’s name? What is their story? Man? Woman? Married? Single? Kids? Working 60 hours a week? Out-of-work? What are they going through? What’s keeping them up at night? What are their doubts, fears, hopes, dreams? What could I share that would keep them going, help them deal with their challenges, put hope in their heart?

Fill your mind with that person. Picture him or her in front of you.

Now, reach out to that individual with your words.

Put your pen to paper – your fingers to keys – reach down into your gut – and start writing to THEM.

Pour out your heart, mind, soul and insights to THEM.

Make writing a outreach to that man or woman.

No fancy language. No struggling how to say it just so.

Write and reach out to them with your words until you see the light go on in their eyes.

Writing is not meant to be an intellectual execise where you are in your head, thinking, “What can I say?”

Writing is meant to be a communication – a bridge between our experience and expertise and our readers. The question is, “What would they benefit from hearing?”

Write to connect.

Write to share what you know, beleive and feel in a way that might add value for anyone reading your words.

When you do that, you free yourself up to to serve.

Writing is simply a way to pour out, “Here’s what I’ve experienced, observed, learned . . . and I’m sharing it with you in the hopes it might be of benefit.”

Write on.

 

That’s Intriguing #62: How to Find Your Voice, Trust Your Voice and Use Your Voice When Writing and Speaking

Do you worry about losing your voice?

No. When I love the music I’m singing, it is just there for me. – Barbara Streisand, in CBS Sunday Morning interview, Aug. 21, 2011

Smart woman.

Do you know how to find your voice?

It what you say and how you say it when you’re in the moment talking about something you love, fear, hate, dread, want or wish for.

It’s your unvarnished truth.

It’s what you say when no one’s looking or listening.

It’s what you say when you’re not trying to be smart or politically correct.

It’s what you say when you’re talking out your feelings without reservation or censoring.

Your voice is in your first draft.

Yet too often we edit out our voice.

We review what we’ve written and start woryying what people will think.

We start trying to impress or we clean up our prose so it’s grammatically correct.

We think about our planned remarks and decide they’re too risky so we dial them back.

Yet when we play it safe and take out the edge, our voice becomes generic.

We start sounding like everyone else.

Because we have taken out the one thing that makes us uniquely interesting.

Are you writing a blog or article today? Working on your manuscript? Planning a presentation?

Dare to be distinct.

Have the courage to trust what you think and feel – and voice it.

Don’t edit yourself.

Go stream-of-conscious and allow your passionate point of view and take on life to come out and play.

The world is a better place when you have the courage to trust what you think and feel – and voice it.

 

#3 Branding Mistake Organizations Make

The Third Worst Branding Mistake Organizations Make?

Their Brand Name is Hard to Pronounce

What do Google, Roomba, Boppy, Snuba and Yahoo all have in common?

They all are fun, easy-to-say-and-remember names that have made their companies millions.

What you call your business is hugely important. If people don’t immediately understand it, they’ll move on.

That’s why it’s crucial to coin a catchy brand name that stops people in their tracks and makes their eyebrows go UP.

What’s this about making people’s eyebrows go up? It is a tangible way to check the commercial viability of your brand name – anytime, anywhere, for free.

Simply tell people your name . . and watch their eyebrows. If their eyebrows knit or furrow, it’s back to the drawing board. It means they’re perplexed. And if people find your name perplexing, you’ve got a problem.

Why? People are way too busy to take the time to figure out something that’s confusing. If they don’t instantly get your name, YOU won’t get their business.

The Eyebrow Test is an almost infallible way to test market the appeal of your brand. When people are intrigued, their eyebrows go up. It’s a visceral almost involuntary indication of curiosity. It’s the mind’s way of saying, “Hmm, this is interesting, tell me more.”

Do people “get” your brand name the first time they hear or see it? If so, good for you.

If not, you might want to purchase a copy of POP! (which Ken Blanchard says is a “fun, lively guide to getting heard, getting results, getting remembered”) at http://www.SamHornPOP.com, and turn to Chapters 16-18 to discover how you can coin an easy-to-pronounce-and-remember brand name that makes eyebrows and sales go UP.

 

The 2nd Biggest Branding Mistakes Organizations Make

#2 Biggest Branding Mistake Organizations Make: Marketing Messages are Way Too Serious

Art Buchwald said, “I learned when I made people laugh, they liked me.”

Study your signage, web copy, and ads. Do they make you laugh or smile? If not, they could be costing you sales.

Inject some humor into your marketing to increase likability.

When Coca-Cola launched Coke Zero, their goal was to convince consumers who didn’t like the Diet Coke taste that this new option was the real thing.

Their ads cleverly make that point and have generated a double-digit growth in sales – which constitutes a LOT of money in the $90 billion beverage industry. A USA Today article lauded their success with a half-page article that pictured their ad, “Tastes so much like Coke, our lawyers have contacted our lawyers” with the caption “It’s got buzz. Coke Zero ads have scored with a sense of humor.”

Vegetarian alert. Just because you don’t eat meat doesn’t mean you can’t enjoy a delicious Thanksgiving turkey. Thanks to Turtle Island Foods based in Hood, Oregon you can have a Tofurky (and 270,000 people are expected to do just that by season’s end.) As founder Seth Tibbott says, “We’re fine with the fact that people think it’s funny and get a smile out of it. People remember jokes.”

Saddled with a difficult nickname, the Sioux City, Iowa airport considered asking the FAA if they could change it. In a bold move, they decided to capitalize on their three-letter identifier, SUX, instead of apologize for it. Their new marketing campaign FlyingSUX and its associated line of FlySUX t-shirts and caps have become such a hit, airlines have added flights. “Now the whole world knows about us,” boasts Airport Director Rick McElroy.

The city of Cincinnati understands the power of laughing at yourself. It has an annual Running of the Wieners as part of its annual Octoberfest-Zinzinnati festival. Daschunds wearing hot-dog-bun costumes race across a downtown square to win money for charity. The motto for this popular event? Buns of Squeal.

Is your business not making as much money as it could? Rework your marketing messages to get a laugh – get a sale.